Compassion
Stacy Whitaker
MRI Technologist
Nor-Lea Hospital District
1600 N Main St | Lovington, NM 88260
Nominated by Alyssa Byrd | Radiology Manager
I was reached out to by Stacy with questions concerning an order on a patient that had come in for an MRI. The patient was here after 5:00 and Stacy wanted to make sure that the patient was taken care of even though it was after hours. Stacy made multiple calls to get it corrected and make sure that the patient received the care they needed. While this is just one example of Stacy going above and beyond for the patients, I could tell stories almost weekly of how Stacy lives up to the value of compassion. He always works to make sure the patients are taken care of, makes the patients feel comfortable, and shows a true attitude of compassion and concern for each patient he comes in contact with. I received the following two compliments from employees who have been in Stacy's care one way or another. These examples show just how Stacy goes above and beyond for his patients.
Nominated by Korbi Randolph | Phlebotomy Coordinator
In March 2024 my grandmother had a stroke. I took her to Nor-Lea Emergency Room where everyone was super kind to her and reassured her that they would do everything in their power for her. When it came time for her to get her MRI she had the worst anxiety. Dr. Carver gave her some medication to calm her nerves which helped some but Stacy is the one who really made her feel better. He kept reassuring her that it would be over in no time, that he was right there with her through every step, he kept her talking so she knew she wasn't alone. He was absolutely amazing to her. It's been almost 6 months and she still remembers the care he provided to her that day.
Nominated by Daphne Garza | Certified Phlebotomist
On July 31, 2024, I went in for an MRI at the Nor Lea Hospital in Lovington. I had to travel from Hobbs to Lovington to have this done. With that being said, when we were going over the order Stacy noticed the order did not match the notes given by the doctor. Stacy being exceptional at his job and giving wonderful customer service, we worked together had the order changed and called his supervisor to make sure I wouldn't be stuck with an outrageous bill. I am so happy we were able to resolve the issue in a timely manner, nor get pushed out the door until my issue was resolved. Most importantly I didn't have to make an extra trip, being the foot I drive with is the one being examined. If anyone knew the values of Nor Lea, it would definitely be Stacy! He is definitely one to go above and beyond!